What is not deemed to be an emergency?
Planned appointments (like Hospital, GP, hairdresser), planned surgery for the carer, planned hospital discharge, planned overnight support are not considered an emergency.
What do I need to provide for staff?
Ensure a comfortable chair (ideally not a dining room chair) is available within easy reach of the person with care needs.
Do staff need a bed?
No, it is our staff's responsibility to check on the person with care needs every half-hour so close access is vital.
What facilities will staff need to access?
Our staff require access to toilet, handwashing facilities, and a kitchen to prepare refreshments.
Will I need to provide food for the staff?
They bring their own food, but if you are able to provide tea/coffee/milk and the use of cups/plates/crockery, it would be appreciated. Any utilised crockery will be washed after use.
Where will the staff sit?
Staff will be positioned within close reach of the person with care needs and must not be positioned on a different floor from the person with care need.
Will I be disturbed at night?
Our aim is to provide you with a peaceful night; however, if there are specific circumstances where you would like to be notified, please inform our staff at the start of the visit.
How do staff stay awake at night?
Staff engage in quiet activities to maintain alertness during quieter hours. They'll minimize light usage but may need it for certain tasks to prevent eye strain.
Will staff wake me if they have concerns about my loved one's condition?
Staff will inquire upon arrival if you wish to be notified in such cases.
What support will staff provide to my loved one?
Our staff can support a person's care needs with practical and personal care tasks, including but not limited to personal care, medication management, nutrition, hydration, support with daily living, and ensuring safety.
Do your staff wear a uniform?
Our staff do not wear uniforms, dress appropriately and carry ID badges for identification.
Can I prebook night support?
No. Our Urgent Care service is not pre-bookable. Night cover is only booked on the day.
Have more questions?
Get in touch on 0345 095 6701 or email enquiries@crossroadskent.org